Go forward Implementation

A global financial institution required a Records Management Operating model rolling out across business divisions.

  • Gained support from senior divisional management for the appointment of records officers within their divisions

  • Worked with pilot business divisions to identify business pain points and demonstrated how improving ILG practices could support not only records management practices but also resolve other business issues

  • Undertook rapid reviews of current processes and practices and identified improvements to practices and technology that would ensure alignment to the new operating model


Resulted in:

Increased RIM awareness within the business divisions, alignment to the new Records Management operating model and improvements in other underlying business issues.

Case Studies

Assess and Define

A global financial services institution required an assessment to determine the compliance level of key technology services in their North American region.

  • Stringent retention regulations translated into requirements terminology that compliance and technology services could jointly understand

  • Archiving services and solution capabilities assessed against requirements

  • RIM maturity levels assessed against best practice

  • Heat map identifying the highest risk areas prepared with recommendations for improvements and roadmap to raise RIM maturity


Resulted in:

Implementing changes to technology and services to improve levels of compliance and key stakeholders planning to initiate RIM programme

Govern and Design

A global bank with incomplete and outdated RIM policies and practices was exposed to  significant risk.​

  • Obtained buy in from executive management for strategy, governance and principles of the RIM programme

  • Stakeholders across key infrastructure and business departments coordinated to validate and approve newly defined classification scheme and global retention schedule

  • Target operating model was designed and a global RIM team established

  • Defined a minimum metadata standard, RIM technology requirements as well as archiving strategy and conceptual architecture


Resulted in:

A global policy framework, requirements, architecture and technology for RIM designed to drive consistency across the organisation.

Go forward Implementation

A UK Government department required a strategy and tooling to ensure effective collaboration and knowledge sharing across the organisation.

  • Assessed the collaboration and knowledge sharing requirements across business areas

  • Developed strategic approach for ensuring effective collaboration, including embedding key behaviours within performance management frameworks

  • Assessed, selected and implemented appropriate tooling to support collaboration and knowledge sharing

  • Worked with key stakeholders to agree approach, priorities and drive business buy-in to the solution

  • Developed and delivered user guidance and training for end users


Resulted in:

A new framework for sharing best practice, a shift in culture to embrace knowledge sharing as a responsibility within key roles and new knowledge community collaboration spaces implemented and utilised across the organisation.

Go forward Implementation

A large UK Government department required support to implement collaboration and records management technology and ensure effective business adoption.

  • Developed user guidance, training and support for ways of working to support business adoption

  • Developed a methodology for designing collaboration spaces based on key stakeholder input and assessment of RIM requirements

  • Gained support from senior divisional management and key stakeholders for the solution and the roadmap for adoption

  • Ensured appropriate roles and responsibilities were designed and appointed to support ongoing processes and procedures

  • Ensured detailed design of technical solution incorporated business requirements and supported ways of working


Resulted in:

Effective adoption of the solution and high levels of business satisfaction with the technology and supporting processes, procedures, roles and responsibilities.

Contain & Remediate

A global bank needed to understand it’s risk and exposure as a result of high volumes of unstructured data and identify the technology and roadmap to remediate.

  • Analysed the current volumes and storage locations of unstructured data to understand risk and assess priorities

  • Undertook RFI to assess potential technology solutions to support remediation

  • Developed business case to define cost reductions and gain stakeholder buy-in

  • Worked with key stakeholders to understand policy for retention and identification of ROT

  • Undertook a Proof of Concept to select most appropriate solution


Resulted in:

A preferred solution identified for implementation and ROT and retention policies agreed.

Assess and Define

Read about how we helped the North American region of a global financial services institute assess the compliance level of key technology services.

Govern and Design

Read about how we helped a global bank mitigate the risk of incomplete and outdated RIM policies and practices.


Read about how we helped a UK Government department define their collaboration strategy and implement the associated tooling.


Read about how we supported a global bank to understand its unstructured data estate, define rules and identify remediation tooling.


Read about how we implemented collaboration and records management tooling and ensured business adoption in a Government department.


Read about how we rolled out a Records Management Operating model across divisions of a global bank.

Thematic and Regulatory ILG

Read about how we applied ILG to support key regulatory initiatives.

Thematic and Regulatory ILG

A global financial services firm needed to establish 'Living Wills' as prescribed by the the Dodd Frank Regulators and assure regulators that they were managing their records appropriately following LIBOR investigations.

  • Developed the methodology for applying ILG principles to the requirements and demonstrated to the Initiative Steering Committees the benefits that it would bring the programmes, obtained buy-in and funding to undertake the projects

  • Analysed the relevant business process and identified the records generated from those processes, defining for the first time the population of records potentially in scope of the regulations and assessed their current management

  • Facilitated the decision making process to define and evidence the population of records in scope and documented changes required in order to meet regulatory requirements and commitments

  • Identified operational risks arising from current business and records management processes that could be alleviated by implementing good ILG practices

Resulted in:

Senior management confidence that the organisation was able to demonstrate compliance to regulators and meet commitments made.


© 2017 by Information2 Consulting Ltd


Photos courtesy of Michele Martinoli  www.michelemartinoli.co.uk